Professional Service & Technical Support
From system installation to daily operation, YUTANK provides full-cycle service support to ensure your aquaculture system maintains optimal performance for efficient, stable production.
YUTANK not only provides high-quality recirculating aquaculture systems but is also committed to delivering full-lifecycle service support to our clients. Our professional team has extensive aquaculture experience and technical knowledge to solve various problems from system design to daily operation.
Whether you're new to recirculating aquaculture or a professional seeking to optimize existing systems, we can provide tailored solutions and support services to ensure your investment achieves maximum returns.
Comprehensive Service Offerings
We provide a complete service chain from project planning to system maintenance, meeting your needs at every stage of your aquaculture project
System Installation & Commissioning
Our professional technical team will be responsible for on-site system installation, pipeline connection, equipment debugging, and trial operation to ensure the system operates according to design parameters. During installation, we strictly follow industry standards and safety regulations to ensure system stability and safety.
Professional Technical Training
To ensure your team can proficiently operate and maintain the system, we provide customized technical training covering system principles, operating procedures, daily maintenance, and troubleshooting.
Operator Training
Training for system operators focusing on operating procedures, parameter monitoring, and basic maintenance skills to ensure safe and efficient daily operations.
Technical Maintenance Training
Professional training for technical maintenance personnel covering system principles, equipment maintenance, and fault diagnosis to enhance system problem-solving capabilities.
Production Management Training
Training for managers covering system performance optimization, production cost control, and aquaculture efficiency improvement.
Remote Training Courses
Online training courses and video tutorials for employees to learn and review at any time, reinforcing training content and improving operational skills.
After-sales Service & Maintenance
Regular Maintenance Services
We provide regular on-site maintenance services, conducting comprehensive inspections, cleaning, and debugging to identify and resolve potential issues in a timely manner, ensuring long-term stable system operation.
- Quarterly/semi-annual/annual maintenance packages
- Equipment performance testing and optimization
- Filter media replacement and system cleaning
Emergency Repair Services
When system failures occur, our technical team will respond quickly to provide professional fault diagnosis and repair services, minimizing production losses.
- 7×12 hour emergency response
- On-site repair or remote support
- Adequate spare parts inventory
System Upgrade Services
As technology continues to advance, we provide system upgrade services to help keep your equipment at the cutting edge, improving production efficiency and aquaculture results.
- Control system software upgrades
- Equipment performance improvement modifications
- Capacity expansion and system extension
Intelligent Monitoring & Remote Support
24/7 Intelligent Monitoring System
Our intelligent monitoring system can real-time monitor your aquaculture system operation status, provide early warning of potential issues, allowing you to keep track of system conditions anytime, anywhere.
Remote Technical Support
Through our remote support system, technicians can real-time view your system operation data, perform remote diagnosis and debugging, quickly resolve most technical issues, reducing the need for on-site services and waiting time.
Remote Diagnosis
Remote analysis of problem causes through system data and provision of solutions
Online Consultation
Real-time technical consultation and guidance through video conferences
Remote Upgrades
Remote update of system software to optimize performance and functionality
Data Analysis Reports
Regular provision of system operation analysis reports and optimization recommendations
Support Request Process
We've simplified the support request process to ensure you can quickly get the help and services you need
Submit Support Request
Submit your support request via phone, email, or online form, detailing the issue you're experiencing or the service you need.
Support Channels:
Phone: +86 189 3352 3514
Email: support@kelink.net
Online Form: Support Center on website
Issue Assessment & Classification
Our technical support team will evaluate your request, determine the issue type and urgency, and assign the most appropriate technician to you.
Response Times:
Emergency issues: Within 1-2 hours
General issues: Within 4-8 hours
Non-urgent issues: Within 1-2 business days
Solution Provision
Technicians will provide solutions through remote support or on-site service to resolve your issues or provide the requested services.
Support Methods:
Remote guidance: Phone, video conference
Remote operation: Authorized remote assistance
On-site service: Technician dispatch
Issue Resolution & Feedback
After issue resolution, we will follow up to confirm and collect your feedback to continuously improve our service quality.
Follow-up Services:
72-hour issue tracking
Service satisfaction survey
Preventive measure recommendations
Related knowledge sharing
Frequently Asked Questions
You can contact us through the contact form, phone, or email to request a product quotation. To provide an accurate quotation, we recommend you provide the following information: target species, expected aquaculture scale (water volume or area), stocking density requirements, site conditions (indoor/outdoor), water source type, and special needs (such as heating, cooling, remote control, etc.). Providing this information will help us customize the most suitable solution and provide an accurate quotation for you.
We provide global delivery services, including sea freight, air cargo, and express services. The international order process is as follows: after confirming the order and payment, we will produce and package the products within the agreed time; provide complete customs documents, including certificate of origin, packing list, commercial invoice, etc.; select appropriate transportation methods according to your needs (FCA, FOB, CIF, DAP and other trade terms); arrange transportation and provide tracking information; assist with customs clearance matters throughout the process. Standard equipment is usually shipped within 5-10 days, while customized projects take 20-35 days.
Yes, we provide comprehensive installation and technical support services. For all systems, we provide detailed English installation manuals and interface diagrams; offer remote installation guidance through video; for large projects, we can dispatch engineers to the site for installation and commissioning (subject to separate agreement). In addition, we provide 7×12-hour bilingual remote technical support, including system debugging, troubleshooting, and daily operation consulting. Core equipment comes with a 1-year standard warranty, and structural components come with a 3-year warranty.
We are expanding long-term partnerships worldwide, including regional distributors, local system integrators, and technical partners. If you have aquaculture industry experience, local market resources, or technical service capabilities, please contact us through the contact form or email, noting "Cooperation Inquiry". Our partnership team will evaluate your qualifications and contact you to discuss cooperation models, support policies, market planning, and other details.
We promise to respond to your inquiry within 48 hours of receipt. For urgent technical support issues, we recommend that you call our service hotline directly, and we will prioritize your request. Customized solution requests typically take 1-3 business days, with the exact time depending on the complexity of the project. If you have not received a response after submitting your inquiry, please check your spam folder or contact us again by phone to confirm.
Submit Support Request
Let Our Professional Services Safeguard Your Aquaculture Project
YUTANK is always committed to providing clients with the highest quality services and support. Our professional team is ready to assist you at any time, ensuring your aquaculture system operates efficiently and stably, achieving optimal aquaculture results and economic benefits.
